How To Apply For Electricity in Kenya- Online Application

Electricity online application

Kenya Power and Lighting Company (KPLC) has made electricity connection easily by allowing customers to apply for electricity online. This has helped thousands of customers who are standing in queue every day just to get their electricity connection to save time and money.

If you are planning to apply for electricity online, here are some guidelines to do it easily.

Application Requirements For New Application

Make sure you have soft copy of the following documents before starting your application

  1. National Identity Card or passport for foreigners
  2. KRA Pin Certificate
  3. Owners document (Title deed)

Steps

Visit https://selfservice.kplc.co.ke

For new users, you need to register by selecting either landlord or tenant.

Capture details for registration.

  • Select Tenant if you are a tenant in the property. Otherwise, select Landlord in case you are the owner of the property.
  • Enter your account number.
  • Select the document type i.e. PIN, National ID, Passport, Military ID, UN Card, Certificate of Registration, or People Settlement ID.
  • Enter the Document Number.
  • Select the mode to be used when login in (i.e. the username).
  • Enter your phone number and email.
  • Read the terms and conditions, then select Accept terms and conditions.
  • Click Register button to continue.
  • An email is sent with the login credentials.

Login into the self-service web portal

  1. After opening the self-service site, Enter the username and password as was provided in the mail during registration.
  2. Click Login to access the self-service web portal.
  3. The main window opens upon login-in providing details on existing accounts for the customer with links for various operations on the right hand side.

New Application Request

  • Non Account Holder New Application Request
  • Access the Kenya Power Self-Service Web-Portal: https://selfservice.kplc.co.ke/
  • On the right-hand side click on the link ‘New Supply Application’.
  • The Form for New Application will open.
  • Capture the customer contacts details and select the preferred username for login in the future.
  • Capture the coordinates and the LRN/Plot Number.
  • Capture the LRN / Plot Number.
  • Zoom to the location of the property and right-click on the spot where your property is located on the map. This will automatically fill the latitude and longitude section on the right-hand side.
  • Capture the supply application data and indicate whether the application is for a post- payment electricity or a prepayment electricity
  • Capture the appliances details. Click on the ‘Click to Add Appliances’ button, then select the appliance from the drop-down list.
  • Select the appliance and specify the number of units of that particular appliance. Click on the ‘Click to Add Appliances’ button to add additional appliances.
  • Attach the required documents.
  • PIN Number certificate
  • Copy of ID
  • Wiring Certificates
  • Property Ownership Documents
  • Read the terms and conditions then select Accept terms and conditions. Click on the Send button to submit the application.
  • An email is sent confirming the login details and the ‘New Application Request’ is submitted to Kenya Power.

Existing Account Holder New Application Request

  1. Access the Kenya Power Self-Service Web-Portal: https://selfservice.kplc.co.ke
  2. Enter the username and password then click Login to access the self-service web portal.
  3. The main window opens upon login-in providing details on existing accounts for the customer with links for various operations on the right hand side.
  4. From the same window the below operations are also allowed as indicated in the image below
  5. Filter active and inactive accounts
  6. Search by account or meter number (This functionality is useful in case the customer has several accounts)
  7. Click on the New Applications link to open the Applications window
  8. The Applications window displays a list of existing applications as well as links to generate new applications as indicated in the image above.
  9. Click on the New Supply Application to generate a new supply request. This will open a form to allow the customer to capture the details of the new application as indicated in the image below.
  10. Capture the Supply Details starting with the location details
  11. Capture the coordinates and the LRN/Plot Number.
  12. Capture the LRN / Plot Number.
  13. Zoom to the location of the property and right click on the spot where your property is located on the map. This will automatically fill the latitude and longitude section on the right hand side.
  14. Capture the supply application data and indicate whether the application is for a post- payment electricity or a prepayment electricity
  15. Capture the appliances details. Click on the ‘Click to Add Appliances’ button then select the appliance from the drop down list.
  16. Select the appliance and specify the number of units of that particular appliance. Click on the ‘Click to Add Appliances’ button to add additional appliances.
  17. Attach the required documents.
  • PIN Number certificate
  • Copy of ID
  • Wiring Certificates
  • Property Ownership Document
  1. Read the terms and conditions then select ‘Accept terms and conditions’.
  2. Upon capturing all the details, click on send to submit the information. The customer is prompted to confirm the process. Click on continue to acknowledge or cancel to abort.
  3. Upon Confirmation the customer receives a confirmation as indicated below and the Reference Number is generated and it can be viewed on the list of application.
  4. Upon Confirmation the customer receives a confirmation as indicated below and the Reference Number is generated and it can be viewed on the list of application.
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